Nimbuzz

Shipping and Returns Policy

This Shipping and Returns policy ("Policy") describes how you can return an eSIMReady Card, ordered from the eSIMReady website ("Website" or "Service") to get a refund of the value of the eSIMReady Card. This Policy is a legally binding agreement between you ("User", "you" or "your") and Nimbuzz ("Nimbuzz", "we", "us" or "our").

You should read this Policy so you can understand the exact pre-conditions required to apply for a Return Merchandise Authorization, the procedure you need to follow when shipping back the eSIMReady Card to us, as well as your collaboration duties to ensure a successful delivery of the eSIMReady Card to you in the first place.

If you have received your eSIMReady card(s) and are not completely satisfied, you may return the eSIMReady card(s) as outlined in the return conditions, within 14 days of delivery, and request a refund for the value of the eSIMReady card(s).

Delivery Notices

receipt_long Proof of Purchase

To process your return, we need your order number as proof of purchase. Please note, without this proof, we cannot offer return services.

local_shipping Proof of Delivery

You agree that the shipment is considered received by you when it is shown as "delivered" in the shipping company's tracking system.

The delivery does not need to be signed by you or anyone of your representatives (including a forwarding agent) and may be delivered to any location at the shipping address, including but not limited to your mailbox or a neighbour.

cancel Cancellation of Order

You must contact our Customer Support team if you wish to cancel your order.
An order can only be cancelled if a shipping label has not been created AND the cancellation request has been confirmed by Nimbuzz prior to shipping.
An order cannot be cancelled if it has already been shipped.
An order cannot be cancelled if the cancellation request has not been confirmed by Nimbuzz.

event Delivery Dates

Delivery dates are estimates only, they depend on the shipping method and shipping partner and cannot be guaranteed.

Please understand that shipping delay is out of seller's control. If a shipment is not delivered within the estimated delivery date, please inform us and we will open an investigation with the shipping company.
The shipping company will then have up to 8 weeks to complete the investigation from the date of the complaint.
A refund cannot be issued until the shipping company's investigation is complete.
A refund will only be issued if the shipping company's investigation results in a "lost shipment" outcome.

handshake Your Duty to Cooperate

For a successful delivery of the shipment, you are obliged to cooperate.

You may not refuse to accept the shipment.
If you refuse to accept a shipment, you agree to pay the cost of return shipping and all other costs and charges incurred by such refusal.

You must pay all local charges, including but not limited to:

Import taxes
Customs
Local VAT
Local delivery charges
Pick-up charges
Storage charges
Any other charges that may be imposed by the local delivery partner, tax authority, customs, etc.

If a shipment, due to unpaid local charges, is returned to us (sender), you agree to pay the cost of return shipping and all other costs and charges incurred in returning the shipment to the sender.

You must ensure that the name of the recipient you provided when placing the order is clearly visible and legible on the mailbox at the delivery address.

If a shipment is returned to us (sender) due to an incomplete, incorrect, or misspelled address, or due to the lack of a proper and clear address, you agree to pay the cost of return shipping and all other costs and charges incurred in returning the shipment to the sender.

undo Return to Sender

If a shipment is returned to us (sender) for any reason, including failure to pick up at the post office, you agree to pay the cost of return shipping and all other costs and charges incurred in returning the shipment to sender.

gavel Claims via Your Credit Card Company

Reason for complaint "item not received".
You agree to pay a USD 25 processing fee to Nimbuzz for each dispute of the "item not received" or similar nature, while the shipping company indicates that the item has been "delivered" regardless of the outcome of the dispute.

Complaint reason "item not as described".
You agree to pay a USD 25 processing fee to Nimbuzz for each "item not as described" or similar type dispute, while the eSIMReady app reports that the device is "not compatible" or "not yet compatible," regardless of the outcome of the dispute.

Refund & Returns Notices

To return the eSIMReady card and receive a refund, you must contact our customer service team to explain the reason for the return. Once approved, you can follow the return instructions. Returns without prior contact will not be accepted.

Before returning your item, you must contact our customer service team to explain the reason for the return. Once approved, you can follow the return instructions. If you return the item without contacting us, we will not be responsible for any consequences.

Nimbuzz allows reasonable use and testing methods. If damage occurs during testing or due to improper use, we reserve the right to charge you for the loss in value caused by the damage.

If you return the eSIMReady card to us, you must include the product itself, its original packaging, and any accompanying materials. You must ensure they are properly packaged. If the packaging has been opened, please repackage the item carefully to ensure it is returned with the original packaging.

Shipping or return costs will not be refunded.

Reasons for Return Rejection

Nimbuzz follows return procedures strictly to protect the interests of consumers. Any returns that have not received approval will not be processed.

Items that do not comply with the return policy (such as the product not in its original form or functionality, or returning an incorrect product), and is merely an item as a gift is not considered eligible for returns.
If you send us a product that does not belong to Nimbuzz, or if the product is lost during delivery, no refunds will be made.
When the product arrives for refunds, if there is obvious damage caused by person(s) and is not in a re-saleable condition, the refund process will not be considered. Nimbuzz reserves the right to refuse a refund.
If you have purchased an eSIMReady card from a non-official channel, we cannot directly provide you with return or exchange services. We suggest contacting the seller on the original platform for inquiries regarding returns or exchanges.
We reserve the right to refuse item returns or exchanges that do not comply with the time period of return as mentioned above in the Return Process.

The above terms and conditions also apply for eSIMReady card(s) exchange requests.