Help

What is Nimbuzz?

Nimbuzz is free calls, chat, messaging and more!

Nimbuzz let´s you call, chat, message, and swap files on the go, for free. It combines all your buddies from Skype, MSN, Yahoo, ICQ, AIM, Google Talk and more.
One login, one contact list, all accounts.

How Does it work?

Simply download and install. Nimbuzz Mobile uses an internet data plan or Wifi on your mobile phone. That way we bring all the benefits from the PC to your mobile phone, and save you money on long distance and international phone calls.
Using the internet browser on your mobile phone go to http://get.nimbuzz.com

How much does Nimbuzz cost?

All Nimbuzz products are free to download and use. Nimbuzz will never charge or bill for anything. Nimbuzz uses a data connection, and operator data costs will apply. We recommend that you use an unlimited (flat rate) data plan, which you can get from your operator.

Operator charges might apply using the Call feature.
Per saperne di più.

How can I get Nimbuzz?

Just visit http://get.nimbuzz.com with the internet browser on your mobile phone, or go to download section to download and install.

My widget has disappeared/doesn't work - what happened?

For a number of technical reasons, we have discontinued Nimbuzz Widgets. From November 16th, they will no longer be available to download from www.nimbuzz.com.
Also, existing widgets that have been placed on the profile page of a social network will no longer work.
If you are using your widget on Facebook, you won't have to do anything. We will automatically remove the widget for you.
If you see a white box where the widget used to be, just click on the link and you'll be shown instructions on how to remove it. It's really easy.
Finally, if you have any problems, please email support@nimbuzz.com

How do I get Nimbuzz on my mobile phone?

• Simpy point your mobile phone browser to http://get.nimbuzz.com
• choose your mobile phone brand and model
• choose your language and click on Download

Nimbuzz works for most Internet-enabled mobile phones, so in other words, if you can browse the Internet on your mobile, you can use Nimbuzz. Should you still encounter an issue, please visit our Forum

Which mobile phones are supported by Nimbuzz?

To use Nimbuzz, you need an Internet-enabled mobile with Internet access from your operator or via Wifi. We currently support more 1000 types of mobile phones and are constantly adding support for new models. To check if we support your phone please click here.

If your phone isn’t listed, send us an e-mail to support at nimbuzz dot com with containing the brand and model of your mobile phone. We will notify you as soon as we support your model.

How do I enable my phone for internet usage and Nimbuzz?

Most operators sell their mobile phones - direct and via retail - pre-configured for the services you contracted. However, in some cases default configurations do not allow 3rd party applications such as Nimbuzz to connect to the internet. Also, when you subscribe to a mobile data plan after you´ve bought the phone, you may need to do some settings yourself. What are the settings for my data plan?

I receive the error message: “Testing socket connection... Failed” or “Testing HTTP connection... Failed”. What to do next?

After you installed Nimbuzz on your mobile phone you have to test the connection.

If you receive this error message: “Testing socket connection...Failed, Testing HTTP connection...Failed” please go and check your data plan settings here and apply changes if needed. Please contact support at nimbuzz dot com should you still not be able to pass the connection test.

Non visualizzo più la funzione di chiamata Dial-Up VoIP, dove trovarla?

Abbiamo rimosso la funzione di chiamata Dial-Up VoIP per sviluppare una versione più avanzata. Puoi sempre chiamare I tuoi contatti via VoIP su 2.5G, 3G e Wifi. La funzione di chiamata su 2G è stata rimossa.

How can I use SIP calling?

We offer SIP calling in our S60 versions with third party SIP accounts.

SIP (Session Initiation Protocol) is a protocol used to establish, modify and terminate VOIP telephone calls. Using SIP, you can make cheap calls to a landline and regular mobile phones. With Nimbuzz SIP support, you can make Internet calls via the Nimbuzz Phonebook feature by adding any SIP provider you already use. Costs depend on your SIP provider rates.

SIP calling is mostly used to make cheap international calls. A list of SIP providers can be found here.

You can go to Options > Settings > SIP Accounts to register an account.
After that you can place VoIP calls via the Phonebook.

How do I add a contact?

• select Menu > Contacts > Add Contact
• you can currently only add Nimbuzz and GTalk buddies

How can I invite a friend?

• select Menu > Contacts > Invite friends

How do I start a Chat?

Click on an IM buddy from your contact list and choose Start Chat. This will open a chat window into which you can type. Choose Options and click OK to send your chat message. Your phone notifies you via a sound when your friend replies.

To close the chat, open the menu and select Close This Chat.

Problems making or receiving voice calls?

There could be a few causes for this problem.

• Some phones (MIDP 1.0) don´t allow a 3rd party application to start a phone call.
• Check if you registered your mobile phone number within your Nimbuzz account settings in order to receive calls.
• Check if you can make any other calls besides Nimbuzz calls in order to know where the problem comes from.

How do I send a file?

• Choose Messages from the main menu and select Send File
• Select a buddy you want to send a file to and select OK
• Choose whether you want to send images, music tracks, video clips, or files from a memory card. Nimbuzz might have to ask for permission to access your phone´s data, in which case you have to select Allow
• Add a Description for your friends before hitting Send

You will now see that the file is being sent via a loading bar on your screen that indicates the duration of the transfer. Once the bar is full the file has been transferred. Received files are accessible from the Online File Store (in the main menu), or directly via message and email.

How do I send a photo?

• Choose Messages from the main menu and select Send Photo
• Now choose a contact you want to send a file to and select Next. Nimbuzz will launch your camera application and ask you to select a preferred resolution and thereby help you to optimize photo size for sending
• Now, take a photo by choosing Capture. Nimbuzz will show you a preview of the photo and allow you to edit the filename
• Add a Description for your friends before hitting Send

You will now see that the photo is being sent via a loading bar on screen that indicates the duration of the transfer for you. Once the bar is full the photo has been sent. Received photos are accessible from the Online Gallery (in the main menu), or directly via message and email.

How do I connect other IM communities?

• Choose Menu > Settings > Communities
• You can connect with these communities: AIM, Google Talk, Hyves, ICQ, Jabber, Skype, Windows LIVE (MSN), Yahoo! , Gadu Gadu

How do I send a Voice Message?

• choose Messages from the main menu
• select Send Voice Message
• you’ll be asked to test the recording function. If your phone supports recording , then you can continue
• choose a contact or more you want to send the voice message to and select Next
• press Record to record the voice message
• you can listen the message that you recorded or you can record it again
• if the record is ready to send press Send
• your IM buddy will receive a message and he/she can download the recorded file

What is the Phonebook?

The Nimbuzz Phonebook allows you to call contacts from your phone’s address book directly through Nimbuzz. Calls will be charged by your operator at regular rates.

For cheap and affordable international calling, it also lets you call with your SIP account. Please check the SIP section to find out about how to set up an account.

With the Nimbuzz Phonebook you can back up your contacts and restore them later. This comes in handy when you have lost your mobile phone or are upgrading to a new one.

To import contacts: click Phonebook > Import Contacts > choose Selet Contacts or Add All

To back up your phonebook: click Phonebook > Backup Phonebook

To restore your phonebook: click Phonebook > Restore Phonebook

How do I manage a chat room?

At this point we only support chatroom management for our Java clients, with Symbian coming soon

Chatroom management can only be done by chatroom owners, and only on the latest version (0.9.5) or higher. If you are the owner of the chatroom and want to eliminate a flooder or spammer from the room

• open the Menu within the chatroom screen
• select Manage room
• choose to either kick out, or ban a user

How do I create free ringtones?

The Nimbuzz Ringtone Factory widget enables you to easily create ringtones from your own music collection stored on your PC for your mobile phone. You can create as many ringtones as you like and it is free for all Nimbuzz users.

• Click the "Browse" button on the Ringtone factory widget to choose a music file on your computer (should be an mp3 file with a maximum file size of 15 MB)
• Press "Upload" to send the file to the Ringtone Factory. Once uploaded you can hear the audio being played (make sure your speakers are switched on!)
• Sample the track portion that you want to use as a ringtone by moving the green and red sliders. To be very precise you can manually enter the start and end time points. The maximum allowed length of a ringtone is 29 seconds
• Play, pause or replay the ringtone with the available buttons
• Once satisfied with your creation hit the "Send to mobile!" button. Login as usual with your Nimbuzz username and password and the ringtone will be sent to your phone

How do I get Nimbuzz on my PC?

• go to www.nimbuzz.com/it/pc/
• select the PC client for download
• click on download and install it
• sign-up or Sign-in with your existing Nimbuzz username and password
• add your social communities to import your buddies into one list

Which Operating Systems does Nimbuzz support?

Nimbuzz can be downloaded for Windows XP, Windows Vista and MacOS X 10.4.5 and above (Intel). Linux versions are coming soon.

How do I add a contact?

• select Add+ > Add Contact
• or, select Contacts from the Menu bar > Add Contact
• you can currently only add a contact for Nimbuzz, MSN Live, Gtalk and Jabber

How can I invite a friend?

• select Contacts from the Menu bar > Invite a friend

How do I start a Chat?

• select the buddy you want to chat with and double-click

How do I make a Call?

• select the contact you want to call and press the Green button on the right
• if the call button is not enabled (green), your buddy can not receive calls
• we support the call feature for Nimbuzz, Windows Live (MSN), Google Talk and Yahoo

Problems making or receiving voice calls?

There could be a few causes for this problem.

• check if your headset and speakers are working properly
• go to Tools > Options > Enable Nimbuzz Voice
• check your audio setup. To change the volume and audio set up, please go to Tools > Voice > Mic and/or Speaker and/or Ringer from the Menu bar and the devices you would like to change. When done, you can go to Tools to test your settings

How do I send a file?

• select the buddy you want to send a file to
• double-click on the buddy and press the Send File button

How can I check the file that I received?

• you’ll receive a notification that you received a new file
• go to Files from the Feature bar > select the file> double-click on the file to download it

How do I connect other IM communities?

• go to File from the Menu bar
• select Show Your Community Settings
• you can connect to: AIM, Google Talk, Hyves, Jabber, Windows Live (MSN) and Yahoo! IM.

I have problems upgrading my PC client on Vista

• Vista users should upgrade the PC client while running in Administrator mode. To do so, first exit Nimbuzz by right clicking the Nimbuzz icon in the system tray and selecting "Exit". Next, locate the Nimbuzz icon on your desktop, right click and select "Run as Administrator". Nimbuzz will now start and once you sign-in you will be able to upgrade.

I have Nimbuzz Mac 1.0.0 and want to upgrade to Nimbuzz Mac 1.0.1. How can I do that?

• Please download the Nimbuzz Mac 1.0.1 from http://get.nimbuzz.com/macosx/ and install the Mac 1.0.1 version manually.
  From Mac 1.0.1, you can choose "Check for Updates" in the menu to upgrade without leaving Nimbuzz.

How can I retrieve my password?

If you have lost your password and you have registered your email address you can request a password reset by clicking here.

On Nimbuzz mobile, you can request your account details by going to:
Settings > Account Settings > Registration > Forgot Password
If you have set your phone number you should receive a SMS with your details, including the password!

How can I change my password?

You can change your password online. Go to http://web.nimbuzz.com:
Sign In > scroll down > select Settings > Change Password.

On PC client, you can change your password by choosing:
File > Accounts Settings > Change Password.

How do I retrieve my username?

If you have lost your username and you have registered your email address you can request the username by clicking here.

On Nimbuzz mobile, you can request your account details by going to:
Settings > Account Settings > Registration > Forgot Password
If you have set your phone number you should receive a SMS with your details, including the username!

How can I change my phone number?

• Mobile Phone - Go to: Menu > Settings > Account Settings > Phone Number
• PC - Go to: File > Account Settings > Mobile Phone > write new phone number > press Change

How can I change my e-mail address?

• Mobile Phone - Go to: Menu > Settings > Account Settings > E-mail address
• PC - Go to: File > Account Settings > E-mail address > write the new one > press save account settings