Nimbuzz is the free call and messaging app for the connected generation.
Nimbuzz combines the powers of the Internet and mobile communications into one, and lets you make calls, send messages and share files, on any mobile device, for free.
The application is free to download and use. Nimbuzz requires a data connection, and operator data costs will apply. For this reason we recommend you to have a flat rate data plan or free Wi-Fi hot-spot available to be able to use the full benefits of the application without data charges.
With NimbuzzOut you can call mobile and landline phones at really low rates
You can access this feature in you Nimbuzz application on your mobile (iPhone, Symbian, Android) or your desktop computer (PC/Mac).
To place a NimbuzzOut call you need purchase NimbuzzOut credit
NimbuzzOut sets up a VoIP connection over your 3G, Wi-Fi or internet network.
No, for technical reasons we do not provide older versions to users.
Contact our Support Team if you are facing issues with the current version.
Yes. You can currently make Video Calls via iPhone, iPad, iPod Touch and PC client.
To register your SIP provider, go to:
You can:
On Mobile: Select the buddy you want to send a file press Option> Send Multimedia/File
Select the file> Press OK.
OR
On Desktop: Drag the file to the chat window to the contact you want to send it to.
You can download Nimbuzz directly on your phone by pointing you mobile phone browser to get.nimbuzz.com.
We are constantly working on new releases that support more devices.
If your device is not listed, we recommend you to use the wap version of Nimbuzz on your phone browser at wap.nimbuzz.com
Nimbuzz supports calling on Android, iPhone and Nokia Symbian S60 3rd and 5th generation devices.
Due to some technical limitations we do not provide calling on BlackBerry and Java based devices.
Make sure you have selected NimbuzzOut as your call provider:
Settings > VoIP provider > Select NimbuzzOut
To place a call: Select the Dialpad/Keypad tab and enter the number you wish to call. Remember to include the international dialing code.
Please note that NimbuzzOut calling is not available for Blackberry and Java/MiDP/J2ME devices.
1) What are the correct APN Internet settings for my phone?
To be able to connect Nimbuzz to the Internet, your phone needs the correct settings. In general, there are two different settings:
2) How do I enter Internet settings on my Nokia Series 40 phone?
Starting from the point where you have already downloaded and installed Nimbuzz, but you are unable to login and connect:
3) I have the right settings, but Nimbuzz still does not work
There are devices that require a special configuration in addition to the right settings. Some Nokia phones require you to activate the settings as default in all applications. In addition, some Sony Ericsson phones require you to set the Settings for Java.
Chat rooms are currently available on Nimbuzz Mobile for Symbian and Java devices.
We do not have plans to implement them in other platforms in the near future.
You can:
Note: this feature is not available for BlackBerry users.
We aim to support Video calling in the near future.
Stay tuned to our Nimbuzz Blog for more related news, we will announce it there as soon as it is available.
If you receive this error message, uninstall Nimbuzz and reinstall it again saving the application file on the phone memory (c: drive) instead of the sym card memory.
If the issue persists, please inform our Support Team
Starting on 1st January 2011 all files older than 6 months will be removed from your Online gallery in order to make room for new files in our servers.
Note you can login Nimbuzz and download the desired files and save them on your device before they get deleted.
You can download your files and save them by:
Currently Nimbuzz works on:
We do not officially support Nimbuzz for Linux, but we are aware that some users are using Nimbuzz successfully with Ubuntu and Wine.
If you are testing it, feel free to send us feedback!
If you are a Linux fan we recommend you to use Nimbuzz Web
We currently do not support proxy connection, however we are considering implementing this in the future.
The Chat room feature has been disabled from the Nimbuzz Desktop version for technical reasons. We will consider enable it back in the future.
To call your IM contacts follow the instructions:
Select the contact you want to call and press the Green button.
If the call button is not enabled your buddy can not receive calls.
With Nimbuzz you can make free calls to your friends on Nimbuzz, Windows Live (MSN), Google Talk and Yahoo.
Make sure you have selected NimbuzzOut as your call provider:
Tools> Options> Call Service> Seect NimbuzzOut
To place a call: Select the "Dialpad" tab and enter the number you wish to call. Remember to include the international dialing code.
To register your SIP provider, go to:
You can now call from the Dialpad using your Sip credits.
If you are placing a call using SIP: We currently do not proxy the SIP voice streams which mean Nimbuzz does not touch the audio/ voice part of the call.
We recommend you to double check your internet connection speed, and use a good Wi-Fi hotspot or 3G connection to have satisfactory quality. If your issue persists, please contact your SIP support Team and let them know about this.
If you are facing problems while calling an IM contact, inform our Support Team directly.
If you have forgot your username and you have registered your email address you can request a username here
You can change your password on the Nimbuzz website
On PC client you can go to: Tools> Options > Account> Change Password.
You can change your alias, (alias is the nickname that the other people can see when they talk to you) but not your username (the one that people uses to add you as a contact)
If you want to change your nickname you can go to menu > account settings > and change it there.
You can change, edit or remove your email address here
On PC Go to: Tools > Options > Profile > Change/Modify/Remove.
NimbuzzOut is a new feature you can use on Nimbuzz mobile or on your PC that will let you call mobile phones and landlines at low rates.
NimbuzzOut sets up a VoIP connection over your 3G, Wi-Fi or internet network.
You can use your NimbuzzOut credits to pay for calls to landline or mobile phone numbers at low rates (check the rates here).
To use NimbuzzOut you need:
You can download Nimbuzz to your phone directly from our website or from your phone browser at get.nimbuzz.com. Download Nimbuzz for your PC from www.nimbuzz.com
You can use your existing Nimbuzz account and buy NimbuzzOut credits via our website or within the Nimbuzz application:
Go to the "Call" tab > Click on the top bar on the "Call" tab > Select NimbuzzOut as your VoIP provider > Click on Buy Credit > Follow the instructions on screen
Using Nimbuzz on PC, click on your NimbuzzOut balance in the top right corner of the client to buy NimbuzzOut credit.
NimbuzzOut is available for Nokia Symbian S60 3rd and 5th edition, iPhone and iPod Touch devices. Check on www.nokia.com if your Nokia contains the S60 3rd or 5th edition operating system (Choose your handset > Check specifications > Check Software).
NimbuzzOut is also supported on Nimbuzz for PC.
We will support NimbuzzOut on more mobile phones and Mac computers in the near future.
We do support calling from all countries but due to some credit card restrictions, payments with credit cards from some countries are not possible and as a consequence calling will not be enabled there. You can check the list of unsupported countries here.
Yes, there is no need to create another account.
You can use your existing Nimbuzz account and buy NimbuzzOut credits here.
No, we do not currently offer this option.
If you want to make a call to your phonebook contacts while logged in to Nimbuzz:
Go to the "Call" tab > Click on the top bar on the "Call" tab > Select NimbuzzOut as your VoIP provider > Go back to phonebook > Select a contact from your Nimbuzz phonebook and click on it. The call will start immediately!
Make sure that all the phone numbers in your phonebook are in international format. To avoid any formatting problems, always start the number with "+" followed by the country code and the phone number.'
If you want to dial a number that's not in your phonebook while logged into Nimbuzz:
Go to the "Call" tab > Click on the top bar showing "Dial a number" > Do not forget to start with a "+" followed by the country code (e.g.: + 44 and phone number if you are calling UK)
To avoid any formatting problems, always start the number with "+" followed by the country code and the phone number.
To make a call using NimbuzzOut for PC, select the "Dialpad" tab and enter the number you wish to call. Remember to include the international dialing code.
To change your VoIP provider, click on your NimbuzzOut balance, select "VoIP provider settings", choose the "SIP provider" button, select your SIP provider from the list and enter your username and password.
When calling a phonebook contact or dialing a phone number, your own phone number will not be visible. "Unknown" or "Blank" will be shown on the phone screen of the call receiver.
In some cases it is even possible that a random number may be shown, depending on the operator and country you are calling.
To test the audio we recommend you call "Jimmy the Test Bot". If you can hear and record yourself for a few seconds, it will mean that you are able to place a call and the sound quality is correct.
If you have problems calling or hearing "Jimmy the Test Bot" please contact us at nimbuzzout-support@nimbuzz.com and provide the following information:
Call rates vary depending on where you want to call. Please check our rates with our rate calculator per country.
Nimbuzz uses a data connection, and charges by your operator will apply unless you have an unlimited data plan or use a free Wi-Fi hotspot. Please check with your mobile operator for more information. We recommend that you use an unlimited (flat rate) data plan, which you can get from your operator.
You can buy credits from our website or within the Nimbuzz application:
Go to the "Call" tab > Click on the top bar on the "Call" tab > Select NimbuzzOut as your VoIP provider> Click on Buy Credit > Follow the instructions on screen
To buy credits using NimbuzzOut for PC, click on your NimbuzzOut balance in the top right corner of the client and select the "Buy NimbuzzOut Credit". You will automatically be taken to the NimbuzzOut buying page.
Yes. You will receive a confirmation via e-mail indicating the cost of your purchase. You can also login to our website and check your buying history and obtain a copy of your purchase details.
Currently we accept payments using the following credit cards: Visa and MasterCard. We are considering other methods such as PayPal for implementation in the future.
No, there are no subscription fees. NimbuzzOut is a prepaid service.
As long as you use NimbuzzOut at least once every 6 months your credits won't expire.
We will send you an e-mail once a week before you reach the 6 month expiry date if you are not using your NimbuzzOut credits.
No. This option is not available yet.
No. This option is not available yet.
No. Nimbuzz does not offer this feature yet.
Nimbuzz will not charge you for incoming calls. While we do not hand out specific Nimbuzz phone numbers to our users, incoming calls that are not incoming VoIP calls are not related to Nimbuzz. Check your operator for more details about the costs of incoming international calls.
When you select a credit card as your payment option you must ensure that you enter all your information correctly, otherwise we cannot accept your order.
Please also ensure that the billing address you enter matches the billing address for your card.
We do not accept debit cards; we only accept payments from credit cards.
Note:
To use a credit card for an online transaction it is necessary to have international transactions enabled and available funds in your account. Please check those details with your bank.
If, after checking with your bank, there are no issues with your credit card balance and you have international transactions enabled, please send an e-mail to nimbuzzout-support@nimbuzz.com with the following information:
We do not currently support credit cards from the countries listed here
Please use a different credit card. If one is not available, we will be unable to credit your account with additional funds at this time.
Note: We are considering alternative payment methods, such as PayPal, for the future.
Try to close and re-open the application to refresh the credit.
If that does not help, please send the following information to our Support Team
To prevent fraud and for security reasons, NimbuzzOut users cannot purchase more than $53 of calling credit per week.
Based on your calling behavior your account limit will be automatically raised to allow additional credits to be purchased
Yes. When you try to buy credits you can either use your previous credit card details or choose to use other credit card.
Our charges are calculated on rates which you can check here and the time spent on every call.
Please contact us via nimbuzzout-support@nimbuzz.com to inform us if you think there has been a problem.
Nimbuzz has a strict 'no refunds' policy and all sales are final.
There are no refunds unless there is an extended system-wide outage of service encompassing all of the following: local access, toll-free access, domestic termination, and international termination, or other system failures as determined by Nimbuzz BV at its sole discretion.
In order to investigate this issue, please send the following information to nimbuzzout-support@nimbuzz.com and we will contact you as soon as possible.
In order to investigate this issue, please send the following information to nimbuzzout-support@nimbuzz.com and we will contact you as soon as possible.
In order to investigate this issue, please send the following information to nimbuzzout-support@nimbuzz.com and we will contact you as soon as possible.
In order to investigate this issue, please send the following information to nimbuzzout-support@nimbuzz.com and we will contact you as soon as possible.
Please email our Support Team at nimbuzzout-support@nimbuzz.com with the following information and we will come back to you as soon as possible:
Yes. Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient and customized experience. Nimbuzz shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.
Check our privacy policy on the website for a complete overview of how we use and protect your private data. Note also that Nimbuzz is operating under strict European privacy regulations. http://www.nimbuzz.com/en/legal/privacy_statement.
You can check our Terms of Use here.
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